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FAQ

Any questions?
Find all the answers below

Are the instructors native Spanish speakers?

Yes, all of our instructors are native Spanish speakers.

Where are the tutors located?

Our teachers are located in Spain, U.S and South America (Mexico, El Salvador and Argentina).

Where are the tutors from?

Spain, Mexico, Argentina and other countries in South America. All our tutors are native Spanish speakers.

How much does a lesson cost?

A 1 hour lesson cost $20 USD

A 5 hour package costs $ 90 USD ( 10% discount).

A 10 hour package costs $ 160 USD (20% discount).

Click here to see the packages.

How can I pay?

We accept Paypal and the majority of credit cards. We are a Paypal verified account and we use https SSL secure connection to protect your transactions.

What time zone are you in?

We are located in Europe, U.S.A, South America and soon in Asia, but you don’t need to worry about the time zone, just book your lesson at your local time (select your time zone when booking) and we’ll take care of the rest.

What if I need to cancel or reschedule a lesson?

Lessons cancelled with less than 24 hours notice of the scheduled date/time will be deducted from the overall cost. You can cancel or reschedule a lesson 24 hours prior to the scheduled lesson and we’ll be glad to do it. Just contact us or your teacher 24 hours before the scheduled lesson.

What if I experience technical problems during the lesson?

Please be patient, if you have followed the advice here, it’s probably a temporary issue and normally it’s just a question of seconds. Close the call and the teacher will call you again. In any case, you should email us and we will make the needed arrangements so we can make up for the time lost due to technical problems.

What kind of hardware and software do I need?

For Windows you need a minimum of: PC running Windows® XP, Vista or 7, both 32- and 64-bit operating systems.

For Mac you need a minimum of Mac OS X v10.5.8 (Leopard) or newer.

You will also need to download Skype (see below), and a microphone and speakers (headphone preferred).

What is Skype?

Our teachers use a program called Skype, that you will need to download, if you haven’t installed it yet.

Skype is very easy to download and use, and allows people to call each other’s computer.

You will also need an Internet connection. DSL or Cable are optimal.

For more information visit skype.com. You can download it for Windows here, and Mac here, and Linux here .

I need help using microphone and/or speaker...

Check the following information from Skype.com here.

More questions?Contact us